articles
On the recommendation of a friend, I started reading “The Power of Moments” (Heath and Heath, 2017). It’s a book, as you can guess, about how certain moments have big impacts on our lives. We remember the good ones, we forget or compress the bad ones. That sort of
service design
There is much crossover between design and politics that many realise. Firstly, there is the idea of shaping behaviour in the aggregate by making and implementing decisions. Then there is the typically willing lack of empathy to the people who have to deal with what you decide. These are both,
design
If there’s one thing that intrigues me, it’s how different things work in different parts of the world. Let me illustrate this with elevator and waiting room etiquette. If you live in the US or the UK, and you step into an elevator or into a waiting room,
articles
This is the new column (did I just write that?) where I give massively unsolicited, and potentially unwarranted, advice to some of the largest organisations in technology. Mozilla Pocket I use Firefox. I work with a dude who actually made a bunch of it. I somehow conned my wife into
articles
So one day in between reading about the NHS collapsing and the hounds of various right wing elements nipping at the entrails of one of the finer things the UK has managed to pull off since the Magna Carta, I’ve decided to make a foray into privatised health care